Frequently asked questionsMetropolitan Safe Deposits is the UK’s largest independent provider of safe deposit services. The organisation is based on traditional values of trust, honesty, reliability and service but has a modern attitude, evidenced in our long opening hours and our approachable staff. About your account1Where are your vaults?2What size safe deposit boxes do you offer and what do they cost?3How do I open an account with you?4What can I store in my box?5What are your Terms & Conditions?6What happens if I lose my keys or access card?7Why use Metropolitan Safe Deposits rather than a bank?8What makes your service special?9How easy is it to get access to my safe deposit box?10Can other people get access to my safe deposit box?11Is there any privacy in the vault?12How do I pay for my safe deposit box?13How do I renew/cancel my account?14What happens if I die?15Can I transfer my account to another of your offices?Security16How do you ensure that my valuables are secure?17What sort of alarm systems do you have?Insurance18What does your insurance cover?19Are your safe deposit boxes insured?About Metropolitan Safe Deposits20How long has Metropolitan Safe Deposits been established and who owns and runs the company?21Is your business regulated?