Security

Every aspect of Metropolitan is about security - we have spent millions updating our Knightsbridge and St John's Wood branches to keep pace with technological advances. The new vault in Chiswick, completed in 2019, has been described by industry experts as truly world-class in its modern design and features.

It starts with our carefully chosen and highly trained staff, as well as our processes. Our safe deposit vaults meet every international standard. The Knightsbridge and St John's Wood vaults were designed and constructed by Rosengrens in the 1980s. For Chiswick, we chose the world renowned Robur Safe AB. Both companies were founded in Sweden and are leaders in their field. As far as we know, this type of vault, which incorporates sophisticated alarm and surveillance systems and time-locked doors, has never been breached.

Further alarms cover the fabric, perimeter and each individual safe deposit box. We have certain features that are unique to Metropolitan. The overlapping alarm systems are monitored 24 hours a day by different monitoring centres that are directly connected to the police. Each office's CCTV also allows monitoring by the other two branches, as well as remotely by trained individuals.

Controlled access

Access is governed by computer-verified touch card and biometric fingerprint identification (producing a digital template via our new Robur access control system), and a set of two unique keys.

This combination of safety precautions means that you can open your box without being escorted and overseen by a security guard and can complete your visit within a few minutes. Private rooms and booths are available if you need to spend longer.

 

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Coronavirus (COVID-19) Statement

With effect from Monday 24th May 2021 the opening hours of our Knightsbridge office will be extended to 9.00am - 7.00pm Mondays to Fridays and 10.00am – 4.00pm Saturdays and Bank Holidays. Our Chiswick and St Johns Wood offices opening hours will also be extended to 8.30am - 7.00pm Mondays to Fridays and 10.00am - 4.00pm Saturdays and Bank Holidays.

 

We continue to take a measured approach with regard to COVID-19, whilst protecting the Health & Safety of our employees and customers.