Frequently asked questions

Can other people gain access to my safe deposit box?

No more than two individuals who are registered with MSD as joint customers can have access to any one safe deposit box. Nobody under the age of 18 can be registered to use a safe deposit box. Please refer to our Coronavirus (Covid-19) Statement for current restrictions on accessing your safe deposit box.

For the avoidance of doubt when an account is held jointly, all customers can act on their own, with regards to but not limited to, removing any items stored in their safe deposit box, have unrestricted access to the safe deposit box, authorise lock changes, or lock drill outs (breaking open the box), renewing or changing box size, closing and terminating the account.

We will only require the consent of one joint customer to break open the Box and/or replace the lock.

No customer may remove another customer from their account held jointly without his/her/their authorisation.

This site uses cookies as described in our Cookie Policy here. If you agree to our use of cookies, please continue to use our site. You may opt out of cookies by clicking here.