Coronavirus (COVID-19) Statement

Opening Hours

From 22nd June 2020, we will recommence opening on Saturdays and our hours of opening will change to 10.00am-4.00pm Mondays to Saturdays, including Bank Holidays.

From 22nd June 2020, we will also accept general appointments for those services that require the attention of a member of staff. Appointments will initially be between 4.00pm and 6.00pm Mondays to Fridays only i.e. during the hours that we are closed to general access for our customers.

Further changes in hours will be subject to the social distancing modifications being completed by our contractors and the new test and trace schemes being launched by the UK Government.

How You Can Assist Us

  1. Customers, either suffering symptoms described in the latest NHS advice, or being told to self-isolate under the new test and trace schemes, should not under any circumstances visit our offices.
  2. No Guests will be allowed on our premises. Please do not bring Children onto our premises unless it is absolutely necessary.
  3. We will continue to manage the number of customers and time allowed on our premises at any one time.
  4. Please limit the number of people accessing your safe deposit box to only one depositor when possible per visit.
  5. From 22nd June 2020, we will accept all servicing requests on a ‘by appointment’ only system. This will include new sales, upgrades/downgrades, additional users etc.
  6. For appointment requests, please telephone or email the office first. Our telephone numbers and email addresses are available via this link.
  7. Please do not renew your account at our offices. You are strongly urged to pay by bank transfer or debit/credit card by telephone in order to reduce physical contact. Further information is available via this link.
  8. We will no longer accept cash for any transactions.
  9. Please use the Hand Gels and sanitisers provided in the reception area, before and after using the card/biometric readers.
  10. Please do not use your own disinfectant to clean our card readers as this may damage our equipment. All equipment and surfaces are regularly cleaned.

We hope that we can all eventually return safely to some degree of normality. We believe our phased and gradual approach to removing existing restrictions will assist in protecting our employees, customers and contractors. You will note that we have not, at any point, closed our branches unlike many of our competitors.

If you have any questions regarding this notice, please do not hesitate to contact the relevant office where your account is held. We will provide further updates in due course.

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Coronavirus (COVID-19) Statement

From 22nd June 2020, we will recommence opening on Saturdays and our hours of opening will change to 10.00am-4.00pm Mondays to Saturdays, including Bank Holidays.