Coronavirus (COVID-19) Statement

COVID-19 Updated Response:

We continue to take a measured approach with regard to COVID-19 and the safety of our customers and employees.

  1. Customers, either suffering symptoms described in the latest NHS advice or being told to self-isolate, should not visit our offices.
  2. We recommend that Customers who can wear face coverings, continue to do so when entering our premises. For the purposes of identification, you will be asked by a member of staff to briefly remove your face covering.
  3. We manage the number of customers allowed onto our premises at any one time. During busier periods, you may occasionally be asked to wait before entry.
  4. The maximum length of stay in our vaults is 15 minutes.
  5. Please do not renew your account at our offices as priority is given to appointments and managing access to our vaults for customers. Please pay by bank transfer or debit/credit card by telephone as you will find this far quicker. Cash is not accepted.
  6. Our offices are cleaned and sanitised daily using approved products. Our employees are supplementing the cleaning by regularly wiping down surfaces with approved disinfectant wipes and sprays. This also includes sanitising our card/biometric readers regularly during the day.
  7. Hand Gels and sanitisers are provided in customer areas.

We operate by appointment only, for all account servicing requests. This includes, but is not limited to, new sales, upgrades/downgrades, additional users, and other account changes. Unfortunately, we cannot attend to any servicing requests without an appointment.

To book an appointment, please telephone or email the office first. Our telephone numbers, email addresses and hours of opening are available via our website at www.metrosafe.co.uk.

We do all we can to make sure our offices run smoothly while supporting the well-being of our employees and customers. We may, at short notice, adjust our opening hours for a brief period, due to employees isolating after being contacted by test and trace.

Once again, I would like to thank you for your understanding.

Colin Mitchell
Managing Director

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