Coronavirus (COVID-19) Statement

We continue to take a measured approach regarding COVID-19 and the safety of our employees and customers.

Key Points:

  1. Customers, either suffering symptoms described in the latest NHS advice or who are self-isolating, should not under any circumstances visit our offices.
  2. Customers may continue to wear face coverings when entering our premises. For identification purposes please remove your face covering when requested by a member of staff.
  3. We manage the number of customers allowed onto our premises at any one time. During busier periods, you may occasionally be asked to wait before entry.
  4. The maximum length of stay in our vaults is 15 minutes.
  5. Please do not renew your account at our offices as priority is given to appointments and managing access to our vaults for customers. Please pay by bank transfer or debit/credit card by telephone as you will find this quicker. Cash is not accepted.
  6. Our offices are cleaned and sanitised daily using approved products. Our employees are supplementing the cleaning by regularly wiping down surfaces with approved disinfectant wipes and sprays. This also includes sanitising our card/biometric readers regularly during the day.
  7. Please use the Hand Gels and sanitisers provided in the reception area, before and after using the card/biometric readers.

We operate ‘by appointment’ only for all account servicing requests. This includes, but is not limited to, new sales, upgrades/downgrades, additional users, and other account changes. Unfortunately, we cannot attend to any servicing requests without an appointment.

To book an appointment, please telephone or email the office where your account is held first. Our telephone numbers, email addresses and opening hours are available here.

We continue to do all we can to make sure our offices run smoothly while supporting the well-being of our employees and customers. We may, at short notice, adjust our opening hours for a brief period, due to employees isolating.

Thank you for your understanding.


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