Coronavirus (COVID-19) Statement

As we come to terms with the new lockdown announced on the 4th January 2021, we would like to update you on our current policy. You will understand that the situation is very fluid; and we therefore ask all existing and prospective customers to keep a close eye on our website announcements, as well as any notices located at our branches.

Opening Hours

Our reduced opening hours will remain as 10.00am – 4.00pm on weekdays only i.e. Monday to Friday and UK bank holidays.

We recognise the importance of keeping our services open to customers but urge all customers to make only essential visits to our vaults in line with Government rules.

The restricted hours and temporary closure of our branches at weekends will still enable our customers to gain essential access to their safe deposit boxes, while supporting the well-being and Health & Safety of our employees.

Managing Customer Numbers Visiting Our Offices

The number of customers allowed on our premises at any one time continues to be managed.

Please do not renew your account at our offices as priority is being given to appointments and managing access to our vaults for customers. Please pay by bank transfer or debit-credit card by telephone as you will find this far quicker. Cash is not accepted.

If you wish to speak with a member of staff regarding any changes to your account etc, you will need to make an appointment (see Point 7 below).

How You Can Assist Us

  1. Customers, either suffering symptoms described in the latest NHS advice, or being told to self-isolate, should not under any circumstances visit our offices.
  2. In accordance with government regulations, it is mandatory for all customers (with certain exceptions) to wear a face covering whilst visiting our premises.
  3. Please use the Hand Gels and sanitisers provided in the reception area, before and after using the card/biometric readers.
  4. No Guests are allowed on our premises. Please do not bring Children into our offices unless it is necessary. Children must always remain with the responsible adult.
  5. The maximum length of stay in our vaults is 15 minutes.
  6. Please limit the number of people accessing your safe deposit box to only one depositor when possible during the Lockdown.
  7. All servicing requests are dealt with on a ‘by appointment’ only system. This includes new sales, upgrades/downgrades, additional users, any account changes etc.
  8. For appointment requests, please telephone or email the office first. Our telephone numbers and email addresses are available via our website at www.metrosfe.co.uk 

Thank you once again for your understanding and continued support.

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Coronavirus (COVID-19) Statement

Our current hours of opening are 10.00am-4.00pm Mondays to Fridays, including Bank Holidays. We are closed on Saturdays and Sundays.

We recognise the importance of keeping our services open to customers but urge all customers to make only essential visits to our vaults in line with Government rules.