Coronavirus (COVID-19) Statement

COVID-19 Updated Response:

Following recent changes in government guidance, we continue to take a measured approach with regard to COVID-19 and the safety of our employees and customers.

Key Points:

  1. Customers, either suffering symptoms described in the latest NHS advice or being told to self-isolate, should not under any circumstances visit our offices.
  2. We strongly recommend that customers who can wear face coverings should continue to do so when entering our premises.
  3. We continue to manage the number of customers allowed onto our premises at any one time. During busier periods, you may occasionally be asked to wait before entry.
  4. The maximum length of stay in our vaults is 15 minutes.
  5. Please do not renew your account at our offices as priority is being given to appointments and managing access to our vaults for customers. Please pay by bank transfer or debit/credit card by telephone as you will find this far quicker. Cash is not accepted.
  6. Our offices are cleaned and sanitised daily using approved products. Our employees are supplementing the cleaning by regularly wiping down surfaces with approved disinfectant wipes and sprays. This also includes sanitising our card/biometric readers regularly during the day.
  7. Please use the Hand Gels and sanitisers provided in the reception area, before and after using the card/biometric readers.

We operate a ‘by appointment’ only system for all account servicing requests. This includes, but is not limited to, new sales, upgrades/downgrades, additional users and other account changes. Unfortunately, we cannot attend to any servicing requests without an appointment.

To book an appointment, please telephone or email the office first. Our telephone numbers and email addresses are available via our website at www.metrosafe.co.uk

Our current hours of opening continue to be at our Knightsbridge office 9.00am - 7.00pm Mondays to Fridays and 10.00am - 4.00pm Saturdays and Bank Holidays. Our Chiswick and St Johns Wood offices opening hours are 8.30am - 7.00pm Mondays to Fridays and 10.00am - 4.00pm Saturdays and Bank Holidays

We continue to do all we can to make sure our offices run smoothly while supporting the well-being of our employees and customers. We may, at short notice, have to adjust our opening hours for a brief period, due to employees isolating after being contacted by test and trace.

Once again, I would like to thank you for your understanding.

Colin Mitchell
Managing Director

This site uses cookies as described in our Cookie Policy here. If you agree to our use of cookies, please continue to use our site. You may opt out of cookies by clicking here.

Coronavirus (COVID-19) Statement

Our opening hours continue to be at our Knightsbridge office 9.00am - 7.00pm Mondays to Fridays and 10.00am - 4.00pm Saturdays and Bank Holidays. Our Chiswick and St Johns Wood offices opening hours are 8.30am - 7.00pm Mondays to Fridays and 10.00am - 4.00pm Saturdays and Bank Holidays. We are closed on Sundays.