Coronavirus (COVID-19) Statement

Opening Hours

With effect from Wednesday 2nd December the opening hours of our offices have been extended to 10.00am - 4.00pm Mondays to Sundays, including Bank Holidays.

We are closed on Christmas Day, Boxing Day and New Year’s Day.

Managing Customer Numbers Visiting Our Offices

We continue to do all we can to make sure our offices run smoothly while supporting the well-being of our employees. Further changes in our hours will be subject to any Government or local authority restrictions and the test and trace schemes.

The number of customers allowed on our premises at any one time continues to be managed.

We would ask our customers not to renew their account at our offices. Please pay by bank transfer or debit-credit card by telephone. Cash is not accepted.

If you wish to speak with a member of staff regarding any changes to your account etc, you will need to make an appointment (see Point 7 below).

These small measures will help us to prioritise customers wishing to access their boxes and will assist in reducing the occasions when customers wait outside our offices to access their box.

How You Can Assist Us

  1. Customers, either suffering symptoms described in the latest NHS advice, or being told to self-isolate, should not under any circumstances visit our offices.
  2. In accordance with government regulations, it is mandatory for all customers (with certain exceptions) to wear a face covering whilst visiting our premises.
  3. Please use the Hand Gels and sanitisers provided in the reception area, before and after using the card/biometric readers.
  4. No Guests are allowed on our premises. Please do not bring Children into our offices unless it is necessary. Children must always remain with the responsible adult.
  5. The maximum length of stay in our vaults is 15 minutes.
  6. In order to reduce waiting times for customers, please limit the number of people accessing your safe deposit box to only one depositor when possible.
  7. All servicing requests are dealt with on a ‘by appointment’ only system. This includes new sales, upgrades/downgrades, additional users, any account changes etc.
  8. For appointment requests, please telephone or email the office first. Our telephone numbers and email addresses are available via our website at www.metrosfe.co.uk

If you have any questions regarding this notice, please do not hesitate to contact the relevant office where your account is held. We will provide further updates in due course.

Thank you once again for your understanding and continued support.

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Coronavirus (COVID-19) Statement

Our current hours of opening are 10.00am-4.00pm Mondays to Sundays, including Bank Holidays. We are closed Christmas Day, Boxing Day And New Years Day.