Coronavirus (COVID-19) Statement

Opening Hours

Our current hours of opening are 10.00am-4.00pm Mondays to Saturdays, including Bank Holidays.

Appointments for those services that require the attention of a member of staff are between 9.30am and 10.00am and 4.00pm and 6.00pm Mondays to Fridays only i.e. during the hours that we are closed to general access for our customers.

We continue to do all we can to make sure our offices run smoothly while supporting the well-being of our employees. Further changes in our hours will be subject to social distancing modifications being completed by our contractors and the new test and trace schemes.

How You Can Assist Us

  1. Customers, either suffering symptoms described in the latest NHS advice, or being told to self-isolate under the test and trace schemes, should not under any circumstances visit our offices.
  2. In accordance with government regulations, it is mandatory for all customers (with certain exceptions) to wear a face covering whilst visiting our premises.
  3. No Guests will be allowed on our premises. Please do not bring Children onto our premises unless it is absolutely necessary. Children must always remain with the responsible adult.
  4. We will continue to manage the number of customers allowed on our premises at any one time and you may on occasions be asked to wait outside.
  5. The maximum length of stay in our vaults is 15 minutes
  6. Please limit the number of people accessing your safe deposit box to only one depositor when possible per visit.
  7. All servicing requests are dealt with on a ‘by appointment’ only system. This includes new sales, upgrades/downgrades, additional users etc.
  8. For appointment requests, please telephone or email the office first. Our telephone numbers and email addresses are available via this link.
  9. Please do not renew your account at our offices. You are strongly urged to pay by bank transfer or debit/credit card by telephone in order to reduce physical contact. Further information is available via this link.
  10. We will no longer accept cash for any transactions.
  11. Please use the Hand Gels and sanitisers provided in the reception area, before and after using the card/biometric readers.
  12. Please do not use your own disinfectant to clean our card readers as this may damage our equipment. All equipment and surfaces are regularly cleaned.

We hope that we can all eventually return safely to some degree of normality. We believe our phased and gradual approach to removing existing restrictions will assist in protecting our employees, customers and contractors.

If you have any questions regarding this notice, please do not hesitate to contact the relevant office where your account is held. We will provide further updates in due course.

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Coronavirus (COVID-19) Statement

Our current hours of opening are 10.00am-4.00pm Mondays to Saturdays, including Bank Holidays.