Coronavirus (COVID-19) Statement

Opening Hours

With effect from Monday 24th May 2021 the opening hours of our Knightsbridge office will be extended to 9.00am - 7.00pm Mondays to Fridays and 10.00am – 4.00pm Saturdays and Bank Holidays. Our Chiswick and St Johns Wood offices opening hours will also be extended to 8.30am - 7.00pm Mondays to Fridays and 10.00am – 4.00pm Saturdays and Bank Holidays.

We continue to take a measured approach with regard to COVID-19, whilst protecting the Health & Safety of our employees and customers. We will be announcing further extensions to our opening times over the coming months, with the aim of fully restoring to pre-COVID hours by the end of July 2021.

Managing Customer Numbers Visiting Our Offices

We continue to manage the number of customers allowed on our premises at any one time as per current social distancing requirements.

Please do not renew your account at our offices as priority is being given to appointments and managing access to our vaults for customers. Please pay by bank transfer or debit-credit card by telephone as you will find this far quicker. Cash is not accepted.

If you wish to speak with a member of staff regarding any changes to your account etc, you will need to make an appointment (see Point 7 below).

How You Can Assist Us

  1. Customers, either suffering symptoms described in the latest NHS advice, or being told to self-isolate, should not under any circumstances visit our offices.
  2. In accordance with government regulations, it is mandatory for all customers (with certain exceptions) to wear a face covering whilst visiting our premises.
  3. Please use the Hand Gels and sanitisers provided in the reception area, before and after using the card/biometric readers.
  4. No Guests are allowed on our premises. Please do not bring Children into our offices unless it is necessary. Children must always remain with the responsible adult.
  5. The maximum length of stay in our vaults is 15 minutes.
  6. Please limit the number of people accessing your safe deposit box to only one depositor when possible.
  7. All servicing requests are dealt with on a ‘by appointment’ only system. This includes new sales, upgrades/downgrades, additional users, any account changes etc.
  8. For appointment requests, please telephone or email the office first. Our telephone numbers and email addresses are available via our website at www.metrosafe.co.uk 

Any extensions to our opening hours are subject to the UK Government’s roadmap for lifting the current restrictions.

Thank you once again for your understanding and continued support.

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Coronavirus (COVID-19) Statement

With effect from Monday 24th May 2021 the opening hours of our Knightsbridge office will be extended to 9.00am - 7.00pm Mondays to Fridays and 10.00am – 4.00pm Saturdays and Bank Holidays. Our Chiswick and St Johns Wood offices opening hours will also be extended to 8.30am - 7.00pm Mondays to Fridays and 10.00am - 4.00pm Saturdays and Bank Holidays.

 

We continue to take a measured approach with regard to COVID-19, whilst protecting the Health & Safety of our employees and customers.