Frequently asked questions

What happens if I die?

Whoever informs us about your death should provide a certified copy of the death certificate.

In the event of a customer’s death, we are under no obligation to allow access to the Box to any person claiming to be the personal representative, unless such person shall produce to us.

  • A certified copy of the Death Certificate
  • A valid Grant of Probate or Letters of Administration
  • Photo ID and Proof of Address for all Executors and/or Administrators.

Please note if the safe deposit box is jointly owned the joint customer’s entitlement to access the box and administer the account remains pursuant to the Contract.

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