Frequently asked questions

What happens if I die?

Whoever informs us about your death should provide a certified copy of the death certificate.

In the event of a customer’s death, we are under no obligation to allow access to the Box to any person claiming to be the personal representative, unless such person shall produce to us.

  • A certified copy of the Death Certificate
  • A valid Grant of Probate or Letters of Administration
  • Photo ID and Proof of Address for all Executors and/or Administrators.

Please note if the safe deposit box is jointly owned the joint customer’s entitlement to access the box and administer the account remains pursuant to the Contract.

As part of our COVID-19 policy we are unable to allow personal representatives to view the contents of deposit boxes. We appreciate that valuations of the contents of the deposit box may be required for probate purposes but currently not being able to do so should not delay the probate process. We suggest that you notify HMRC/Probate Registry accordingly when submitting the inheritance tax account that you have been unable to value an asset and will file a corrective account if necessary (you are also able to pay inheritance tax on account if there are concerns there). This does not constitute legal advice and if you have further queries, please consult a professional advisor.

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