Frequently asked questions

How do I renew/cancel my account?

About a month before your contract expires, we will send you a letter or email inviting you to renew.

Whilst in most instances Metropolitan Safe Deposits will invite renewal of an account, we reserve the right to decline a renewal due to our internal processes without further explanation.

If you want to cancel, you must return your keys in person or by registered post before the expiry date. If you are late renewing, your account will be blocked and you will not be able to access your box until it has been settled. If you simply fail to renew, after due notice, we will drill open your box at your expense and may dispose of the contents.

Further information on renewing/cancelling.

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