Frequently asked questions

What happens if I lose my keys or access card?

You will be given two identical keys when you rent a box or unit. If you lose one or both of them, you should tell the branch where your account is held immediately, so the box can be blocked.

You will need to make an appointment with us so you can be present when a locksmith drills open your box. You will be responsible for the cost of the locksmith and the resulting repairs. Further information about replacing lost keys

If you lose your access card, tell the branch where your account is held immediately. We can issue a new card on the same day, if you go to the branch. The charge for issuing a replacement card is currently £10, including VAT. For security reasons, you cannot access your box without the appropriate card.

For your security and the security of all our customers, you must present valid original photographic identification in order for a replacement card to be issued or for any lock drill to proceed (copies are not accepted).

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