Double Payments

If we receive a double payment and you wish to claim a refund for one of the payments, please contact the office where your account is held via email using the email address registered with MSD. Once we have verified the double payment, we will ask you to provide the following information:

• Full name of the bank account holder from which the payment originated
• Bank statement in PDF format showing the payment to MSD (please do not redact any information).
• Sort code
• Bank account number
• Name of the bank
• A copy of your photo ID (passport or driving licence)

Please also include your current residential address and mobile number to ensure your contact details are up to date.

Refunds are processed within seven working days from the date of receipt of the requested documentation.