Frequently asked questions

How do I open an account with you?

You can reserve a safe deposit box online and a member of staff will contact you to confirm your requirements. Alternatively please call or email your local branch to make any enquiries or to book an appointment. We operate on a strictly by appointment basis for any new account opening.

On the day of your appointment, you will need to present in original form your valid photographic ID and proof of your address. If you are not an EU citizen, we also need proof that your presence in the UK complies with Home Office guidelines. Further information about ID & Proof of Address.

A contract will be signed with Metropolitan Safe Deposits using the information provided from your photographic ID and proof of address. We will also ask you to provide a contact telephone number for each person registered to the contract and an email address. Please note an account cannot be opened if you are unable to provide your contact telephone number.

Whilst in most instances Metropolitan Safe Deposits can open an account immediately, we reserve the right to decline to open an account due to our internal processes without further explanation.

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